Last updated: July 1, 2026

NUVU Science LLC (“NUVU Science,” “we,” “us,” or “our”) is committed to protecting the privacy of the researchers and professionals who use our website and purchase our products. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

  • Account & Order Information: When you place an order, we collect your name, email address, shipping address, billing address, and payment information.
  • Contact Form Submissions: When you contact us through our website, we collect your name, email address, order number (if provided), and the content of your message.
  • Newsletter Subscriptions: If you subscribe to our researcher newsletter, we collect your email address and, optionally, your name.
  • Researcher Verification: We may collect professional affiliation or institutional information to verify research eligibility, as required by our Research Use Only policy.

Information Collected Automatically

  • Log Data: When you visit our website, our servers automatically record information including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
  • Cookies & Similar Technologies: We use cookies, pixel tags, and similar technologies to recognize your browser, remember your preferences, and analyze how our site is used. See Section 6 for more detail.
  • Device Information: We may collect information about the device you use to access our website, including hardware model, operating system version, and unique device identifiers.

2. How We Use Your Information

NUVU Science uses the information we collect for the following purposes:

  • Order Fulfillment: To process, fulfill, and ship your orders; send order confirmations, tracking information, and delivery updates.
  • Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with your orders or products.
  • Researcher Verification: To verify that purchasers meet our Research Use Only eligibility requirements.
  • Communications: To send you transactional emails related to your orders and, with your consent, marketing communications such as our researcher newsletter, new product announcements, and research updates.
  • Website Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and content of our website.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our Terms & Conditions.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.

We will not use your personal information for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent.

3. How We Share Your Information

NUVU Science does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, email service providers, and website analytics providers. These parties are contractually obligated to use your information only as directed by NUVU Science and in accordance with applicable privacy laws.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of NUVU Science, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.
  • With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of seven (7) years for tax and legal compliance purposes. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time (see Section 8).

5. Data Security

We implement industry-standard technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, PCI-DSS compliant payment processing (we do not store full credit card numbers on our servers), and access controls limiting data access to authorized personnel only.

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized access to your account.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device by your browser. We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly, including shopping cart functionality and session management. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use this information to improve our site’s content and performance.
  • Preference Cookies: Remember your settings and preferences (such as age verification status) to provide a more personalized experience.

You can control or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Most browsers also allow you to view and delete cookies stored on your device.

7. Third-Party Links

Our website may contain links to third-party websites, including research institutions, scientific publications, and carrier tracking portals. These links are provided for your convenience and do not constitute an endorsement of those sites. NUVU Science is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to our legal retention obligations.
  • Opt-Out of Marketing: Unsubscribe from our newsletter at any time by clicking the “unsubscribe” link in any marketing email, or by contacting us directly.
  • Data Portability: Request a copy of your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at info@nuvuscience.com. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

9. Children’s Privacy

NUVU Science products are intended exclusively for qualified adult researchers aged 21 and older. Our website is not directed to individuals under the age of 21, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 21, we will promptly delete that information. If you believe a minor has provided us with personal information, please contact us at info@nuvuscience.com.

10. Changes to This Privacy Policy

NUVU Science may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NUVU Science LLC — Privacy Team
Email: info@nuvuscience.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST