Privacy Policy

Last updated: July 1, 2026

NUVU Science LLC (“NUVU Science,” “we,” “us,” or “our”) is committed to protecting the privacy of the researchers and professionals who use our website and purchase our products. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Account & Order Information: When you place an order, we collect your name, email address, shipping address, billing address, and payment information.
• Contact Form Submissions: When you contact us through our website, we collect your name, email address, order number (if provided), and the content of your message.
• Newsletter Subscriptions: If you subscribe to our researcher newsletter, we collect your email address and, optionally, your name.
• Researcher Verification: We may collect professional affiliation or institutional information to verify research eligibility, as required by our Research Use Only policy.

Information Collected Automatically

• Log Data: When you visit our website, our servers automatically record information including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
• Cookies & Similar Technologies: We use cookies, pixel tags, and similar technologies to recognize your browser, remember your preferences, and analyze how our site is used.
• Device Information: We may collect information about the device you use to access our website, including hardware model, operating system version, and unique device identifiers.

2. How We Use Your Information

• Order Fulfillment: To process, fulfill, and ship your orders; send order confirmations, tracking information, and delivery updates.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with your orders or products.
• Researcher Verification: To verify that purchasers meet our Research Use Only eligibility requirements.
• Communications: To send you transactional emails related to your orders and, with your consent, marketing communications such as our researcher newsletter.
• Website Improvement: To analyze usage patterns, diagnose technical issues, and improve the website.
• Legal Compliance: To comply with applicable laws and enforce our Terms & Conditions.
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. How We Share Your Information

NUVU Science does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information with service providers, when required by law, during business transfers, or with your consent.

4. Data Retention

We retain personal information as long as necessary to fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for a minimum of seven (7) years. Newsletter data is retained until you unsubscribe.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption and PCI-DSS compliant payment processing. We do not store full credit card numbers on our servers.

6. Cookies & Tracking Technologies

We use essential, analytics, and preference cookies. You can control non-essential cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. NUVU Science is not responsible for their privacy practices or content.

8. Your Rights & Choices

Depending on your location, you may request access, correction, deletion, marketing opt-out, or data portability. Contact us at info@nuvuscience.com. We respond to verified requests within 30 days.

9. Children’s Privacy

Our products are intended for qualified adult researchers aged 21 and older. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date will change when material updates are made.

11. Contact Us

NUVU Science LLC — Privacy Team
Email: info@nuvuscience.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST